Consumer application monitoring systems (CAMS) launched to evaluate app performance and educate the public
The Department of Information and Communications Technology (DICT) will monitor online applications such as delivery apps, online payment platforms, trading and business platforms like Lazada and Shopee, entertainment and links for connectivity of various providers to ensure consumer protection. The DICT will also monitor Government apps for their efficiency.
The Consumer Application Monitoring Systems (CAMS) is an initiative of the Cybercrime Investigation and Coordinating Center (CICC), an attached agency of the DICT. CICC will also be in charge of the implementation of the project.
DICT Secretary Ivan John Uy welcomed the launching of the CAMS platform on Sept.13 at the National Cybercrime Hub in Bonifacio Global City as a good opportunity for collaboration between the private and government sectors.
“This will be a useful tool to identify the performance and the problem with government applications,” he said.
Secretary Uy lamented that people often blame poor online services on connectivity, although sometimes the problems are in poor applications.
CICC Executive Director Alexander K. Ramos said the platform will help educate the public. “It’s not a warning, but rather it’s a tool. Our objective is to educate the public,” he said.
“People should understand we are not here to put down or to put up anyone. And, you know, we are here for the public to understand that there are options,” Ramos explained.
The consumer monitoring systems will be deployed in 100 city locations nationwide, including one at the National Cybercrime Hub.
The CAMS platform lets Consumers identify which applications are performing well in real time. Private companies and government agencies using applications can also identify the performance of their application in real-time and improve their services.
Ramos also said that CICC will regularly release the results of their monitoring of applications to the public.
“Definitely, all the popular apps will be monitored here as part of the consumer protection of CICC. We will monitor the performance until the public gets their money’s worth,” he underscored.
The project is in collaboration with Mozark Pte Ltd., a leading digital company with offices in Singapore and the Philippines.